Astrovedicgems.com is dedicated to customer satisfaction and fulfillment. We authentically ensure that our customers should have one of the most cherishing experiences with us and for ensuring that we include policies that are convenient, accommodating and fulfilling. Astrovedicjems.com comprise liberal cancellation policies and related details are mentioned below:
How Can you Cancel Your Order
If, in any unfortunate case you wish to cancel your order then you may do so by updating us about that within 12 hours of order placing. If a COD order is placed by you then please do let us know by sending an immediate email at our given email ids as that will let us cancel all the related procedures because preparation of a COD orders takes lots of time, effort and money, and if you don’t do so then charges will be taken from you.
• If users cancel their orders before shipping of product then we may refund the entire amount (depends on circumstances)
• If users cancel product after the shipping of products or after receiving the product then full refund will be subject to maximum duration of 14 days (depends on circumstances)
• Items should be in original condition and there should not be any change or alteration with all the attached certificate (Astrovedigems.com would be the last authority to judge the condition of cancelled products)
We make all the refunds either by Cheque or NEFT transfer within 2-10 days from the cancellation date of the order, of items that are found in original condition. If you need any sort of help in shipping back your item then you may feel free to call us and we will help you with same in the most accommodating and fulfilling manner. Astrovedicgems.com does not refund money by cash under any types of circumstances.
Important to Note:
• For all the orders up to Rs 30000 Value if you like to go for a Refund then we may provide 100% Money Back (subject to change and depends on circumstances)
• For all the orders above Rs 30000 Value if you like to go for a Refund then it may be in the form of 50% Money Back & 50% Store Credit or 100% Store Credit as per your preference (subject to change and depends on circumstances)
• Any exceptions to these policies would have been discussed before placing an order on our website and will also be mentioned on your invoice, but we are fully entitled to make any immediate change to refund policy without any prior notice in some exceptional cases.
Liability of Astrovedicgems.com remains maximum to the amount of purchase + shipping costs if that are incurred by you and we also have a 14 days no questions asked money back guarantee (conditions are applied and subject to our refund policy)
If any item that is purchased by you doesn’t meet up your expectations then you just call or email us and we will resolve your problems in the quickest possible manner. With Astrovedicgems.com Replacement and Returns are quite an easy process but please do not return back anything on your own as it is not essential that everything returned by you will be accepted by us. Firstly, you need to email us and ask for a Return Authorization Number, as only after that you will be eligible to enjoy our easy and convenient return policy.
If you find that the product received by you is in a bad condition or if the packaging is damaged or tampered (intentionally) before delivery, you may refuse to accept the package and may also return the package to the delivery person. Additionally, you should call our customer care or email us by mentioning your Order ID, and if your complaint would be found valid, then we ensure that a brand new fitting replacement is issued to you without any additional cost. You also need to make sure that original product tag and packaging is intact when a product is returned by you.
Following products will never come under return or replacement policies:
• Any product, which has any physical damage to the product or to the packaging box
• Any product, which is returned by you without all original packaging and accessories. Returnable products should also include the certification of originality
• Any product that does not have a valid, undamaged and readable serial number.